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This page is the answers to frequently asked questions.

If you have any questions,

please feel free to ask from the Contact form.


​Questions about your Instruments

Please tell me about the materials, sizes and prices


There are three types of materials I use.

①Nitrided steel: A steel sheet that has been heat-treated using ammonia as a catalyst.

Since the surface is hardened, there is little bending and a calm and quiet sound is produced.


②Stainless steel # 430: The most popular type of ferritic stainless steel.

Compared to Ember Steel, especially in the mid to high range

There is a slightly bright impression. The length of the reverberation is remarkable.


③Ember Steel: A type of stainless steel, the newest material. (From Ayasa Instruments)

It features a warm and gentle tone that you can't think of as iron from the low to high range.

And the reverberation is long and the overtones resonate beautifully.


There are three sizes of handpans I make.

① Diameter 53 cm / Height 27 cm Weight Approximately 4.5 kg 

We can manufacture scales from the wide range to the low range. It is standard size.

¥ 275,000-JPY (tax included)  Maintenance kit included,Free worldwide shipping 


② Diameter 50cm / Height 25cm  It weighs about 4.0kg, but it is a little smaller, 

but it has a full-fledged tone and volume. Mid to high range scales can be manufactured.

It's easy to handle, so it's especially recommended for women.

¥ 255,000-JPY (tax included) Maintenance kit included,Free worldwide shipping


③ Diameter 45cm / Height 23cm Weight Approximately 3.2kg Compact and light, it is ideal for traveling.

The sound is a little weaker in comparison, but the tone and volume are sufficient as an instrument.

High range scales can be manufactured.

¥ 225,000-JPY (tax included) Soft Case,Maintenance kit included,Free worldwide shipping


Is it possible to add a sound board on the bottom? 

Yes, we can. The following are the processing fees.

Bottom : Ab2 A2 ¥45,000- (Apex/convex) Bb2 B2 ¥40,000- (Apex/convex)

C3~D3 ¥35,000- (Apex/convex)

Eb3~A3 ¥30,000- (Apex/convex) Eb3~A3 ¥25,000- (Inpex/concave)

Bb3~B4 ¥18,000- (Inpex/concave) C5~C6 ¥15,000- (Inpex/concave)


Is it possible to tune to A-432Hz or the pure temperament?

Yes It's possible.


What is the color of the surface?

It is an oxidized film created when baked in a furnace,

but it is coated with brass for the finish.


What is the difference between 4th Generation and the new material Ember Steel?

Both 4th and Ember are made of the same stainless steel material.

4th is a type of stainless steel called #430.

Ember Steel is a heat-treated ferritic stainless steel with magnetic properties.


53cm 4th Generation (Stainless) 9 tone type ¥240,000- (excl. tax) free shipping   

<Accessories included in the above price 

 HcT Re-PET soft bag made of recycled PET bottle fiber (¥14,000- equivalent)

Maintenance kit (microfiber cloth, Phoenix Handpan Care Oil)


The 4th Gen. has the platform of the Ding part already fixed at the time of Shell molding,

Since the platform of the Ding section is already fixed at the time of shell molding, it is not possible to make a so-called mutant type (a model in which a few treble notes are added to the Top) or a low-range pan.

The basic shape is a simple 9-note type,

The bottom of the pan can have a scale from C3 to F5.

The characteristics of this instrument are its transparent tone, overtones that come to the fore, and surround-like reverberation.

4th Generation Reference Video


Ember Steel can be used to create scales from low to high frequencies, similar to E2,

It is also compatible with the Mutant type (a model that adds some treble notes to the Top).

The bottom can be scaled from Ab2 to E6.

It can be said that it is characterized by a quiet but deep and warm tone.


What is the surface color?

An oxide film formed when baked in a furnace.

Stainless steel changes from bass (gold) to treble (brown).​

Nitrided steel changes from bass (yellow) to treble (purple, gray)​



Questions about Ordering and Payment

Please tell me about ordering to shipping

Orders are accepted by email.

From the Contact page, name, address, phone number, your requested scale name, additional notes to the bottom (back side),

Also, please tell me about brief your profile.

We will get back to you with an estimate, delivery date, etc.

If you agree with the contents, we will send you an order confirmation email and the order will be officially completed.

Even if you have not decided on the scale you want , you can make a tentative reservation, so please feel free to contact us.

We will register it as a Pre-Order on the waiting list.


Can I cancel the order?

Cancellation is possible until just before production. There is no cancellation fee.


Is it possible to make a custom scale?

Please contact us and show me the scale layout.


Which is the delivery company?

For overseas, we will use the EMS service handled by Japan Post.


What is the payment method and payment time?

Normally, after the instrument is completed, we ask you to transfer it to the bank account designated by us.

For scales with a large number of notes, 10% of the instrument price will be deposited in advance as a production reserve.


Can I use a credit card?

No, You can't use it.



Questions about maintenance


To prevent surface tarnishing, remove hand grease 

from the surface of the instrument after each playing.

Use an anhydrous ethanol available at any common drugstore.

Also, When you feel that the surface has become dry,

use the PHOENIX OIL.

Apply a few drops off the care oil on the surface of the instrument, and use the microfiber cloth

to spread the oil as thinly as possible. (on both the top and bottom)


<Other points of attention>


♦︎ Do not hit it hard with a stick or the like. 

Also, be careful not to drop it accidentally.

♦︎Do not expose it to direct sunlight for a long time.

If the surface becomes so hot that you cannot touch it, 

the pitch may change.

♦︎Do not expose it to rainwater.

If sweat drips on the surface you are in need of immediate cleaning with anhydrous ethanol.

♦︎When storing for long periods of time, store in an environment with as low a humidity as possible.

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