This FAQ provides answers to the basic questions about sonobe.

Please read it before contacting us.




How big is a sonobe (handpan) and how much does it weight?


Standard size is 53cm/21.65" (not include flanges) diameter. pan has a height of 26cm/10.23”  (from center dome to bottom) and weight 4.0kg

3 types of pans are available 53cm, 50cm, 45cm And also nitrided or stailess steel are available.


What information gets etched into a sonobe ?


The my name is engraved in Chinese character. 園部 良


Do you accept orders for handpans in any scale or size?


Please refer to the "Scales and Sizes" page. Here you will find the sound models which are currently on offer.

Please contact us for scales not on the offered list.


But can I request a custom scale?


We no longer accept it.

However feel free to choose the bottom notes.


Why the color of surface is?


The final surface color is created by an oxidation film that forms as a result of this oven treatment.


Is there any difference in sound between a 10-note (centre note + 9 notes) pan and a 9-note pan (centre note + 8 notes)?


Yes there is. But it all depends on what you are looking for. We personally prefer and recommend the 9-note pan. (8 notes around center note)
Because of it's clearer sound and better resonance and sustain. 
On the other hands the 10-note pans do offer more versatility and variety in what you'll be able to play. (Good for higher range pans)
We can also add booty taps, which are extra notes added onto the bottom shell. (max, 4 notes)




How can I pay for my order?


We only accept bank transfers as a payment method. We do not accept other methods such as

paypal, credit card, western union, ... 

Instrument become close to finish,I will request a payment.


Do I need to make a deposit?


No, a deposit is not needed.


Do you take the payment in instalments?


No, we are afraid we can not offer any type of payment plan.


Do you offer any discount?


We are sorry, but no discount can currently be offered.




Do you ship your instruments worldwide?


Yes, of course. We can ship in all over the world.


What courier/delivery service is used for shipping your instruments?


Domestic shipping in Japan is handled by YAMATO TRANSPORT CO Ltd (package size 160).

For Worldwide shipping we use EMS, which is handled by JAPAN POST HOLDINGS CO Ltd.


How much is the shipping cost?


Shipping and handling costs will vary from region to region. Please contact us with your address information for an accurate shipping quote.

The following shipping quotes are estimates only and are offered as a general indication of what to expect. An accurate shipping quote can only be procured by contacting Sonobe Handpans directly:

Asia ¥18,000-JPY with PanCool Case ¥10,000-JPY

North America ¥25,000-JPY with PanCool Case ¥18,000-JPY

Europe ¥25,000-JPY with PanCool Case ¥18,000-JPY

Oceania ¥25,000-JPY with PanCool Case ¥18,000-JPY

South America ¥35,000-JPY with PanCool Case ¥28,000-JPY


How safe is the packaging for shipping?


With Not Case

We use a 63cm x 63cm x 37cm/25"x 25"x 15" safety hard box made by polystyrene foam.

The box weighs approximately 4kg/9lbs.

For Worldwide shipping we use EMS, which is handled by JAPAN POST HOLDINGS CO Ltd.


With PanCool Case

We use a 62cm x 62cm x 34cm cardboard.Store in a case and pack in cardboard.

The box weighs approximately 4kg/9lbs.

For Worldwide shipping we use EMS, which is handled by JAPAN POST HOLDINGS CO Ltd.



How long does it take to receive a handpan after I make an order?


We will inform you of your place on the list and estimated time needed to create your pan once we receive your order.

Currently 2~3months.


Repair, etc...


Is there a warranty on your handpans?


If treated properly, our handpans will keep a stable tuning for 1 to 2 years. Just like most handpans, this depends on frequency and vigorousness of play. This is why we cannot offer any guarantees or repairs.


Can I pick up the handpan in person?


No you can not. Mostly it's not allowed to carry the instrument  onto airplane as (hand) baggage. Cause it's size.

However If you bring or send me a Evatek(middle) probably You can.


Can I do a test play?


Currently We don't accept it.


What comes with the handpan? and Is there a site where I can learn how to play?


Microfibre cloth for the general care of your pan.


Master The Handpan https://masterthehandpan.teachable.com/?ref=sonobehandpan


Is there a hard case available for handpan?


HardCase Technologies makes great hard-cases for handpans. You can find them here: https://www.hardcasetechnologies.com/

If you decide to buy one and would like your pan to be shipped in it, then have your order shipped to us and we will make sure your new sonobe (handpan) gets shipped in the Evatek or Polycase 2.0 according to your wishes.


Can a handpan be repaired if it is damaged by a hit or a drop?


Yes, basically we can repair it. BUT, it will all depend on how extensive the damage to the pan is. Please contact us with the details of the damages so we can assess the possibilities.

sonobe handpan's tuning is in general sustained for about 5 years, although it obviously depends on how it is treated, how often it is used and how vigorously it is played.

In time a slight rise of sound pitch could occur, even though this should have no ill effects on your performance.


Can you tune my handpan that I bought from another maker?


No, we only offer tuning services for sonobe (handpan).




What should I do to upkeep the condition of my handpan?


For rust prevention, natural oil from hands has to be wiped down with the microfiber cloth after each playing session.

Spray a dehydrated ethanol for disinfection on the microfiber cloth that comes with your handpan and clean the surface of the instrument.
The alcohol will decompose and wipe out the  acid oil from hands. (available at any pharmacy )

It is also recommended to apply a coating of our original natural maintenance oil for further protection. It is more effective for rust prevention.Put an oil as thinly as possible and wipe out gently with a microfiber cloth.

Otherwise,there is a possibility that rust occurs.


What kind of care should I take for my handpan?


Please do not play it hard with sticks. Please keep it in a dry place. Do not leave it stored in a bag for prolonged periods of time. Avoid leaving it in direct sunlight for prolonged periods of time.


Can I return a handpan after I receive it?


We do not offer a refund.

We will show you the demo video before payment is requested.

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